CMC, Inc. consultants are available to travel to your locale to provide your organization with focused and practical training on topics relevant to our times. Unique seminars CMC, Inc. has available now are described below.
Crisis Negotiation
Since the September 11th World Trade Center attack, the thoughtful human resources professional realizes that it is no longer business as usual, that it will never be business as usual, and, in fact, there is now a new cost to doing business in America. That new cost is the price of preparedness.
Business owners and human resource managers can no longer avoid developing and implementing a comprehensive corporate crisis management and response plan. Such a plan must include everything from how to handle workplace violence to how to deal with bomb threats, anthrax scares, and radioactive contamination. Further, these plans must include a proactive mental health component with the goal of maintaining workforce productivity. However, traditional employee assistance programs have neither the expertise, nor the desire to take the financial responsibility, for such preparedness. Leadership must come from senior business management. (See the article Countering Terrorism: The New Cost of Doing Business In America located on the Articles page.)
In this seminar CMC, Inc. consultants discuss material they have developed and presented at recent government sponsored National Summits held in New York City and Washington D.C. following the Attack on America. In particular, instructors focus on the nine steps necessary to develop a comprehensive crisis management and response plan specifically designed for today's environment.
Topics include:
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Selecting and training the crisis management team
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Performing a hazards assessment and workplace violence profile survey
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Developing the crisis management "toolbox"
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Developing and using risk rating criteria
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Understanding and using Action Guidelines
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Educating, training, and informing the workforce
CMC, Inc. consultants also discuss a unique aspect of the crisis management and response plan specifically designed for those companies that have a significant part of its workforce involved in business travel. This is the Corporate Travel Security Program.
Topics include:
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The role of the travel manager
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Use of ready response lists
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Pre-travel guidelines
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Emergency communications
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What to do when a travel emergency occurs
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Description of the Employee Recall/Recovery Plan
Length: Eight hours
Cost: $3,000 plus expenses
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This course is designed for the traveling businessperson. Whether you travel from city to city or country to country you may be the target of criminal/terrorist activity. In this seminar participants will learn the skills necessary to avoid dangerous situations and methods of protecting themselves.
Topics include:
Secure Business Travel for the Individual Traveler
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Planning the trip
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How to develop intelligence about the airports, cities, public transportation, crime rates, potential terrorist targets, etc.
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What to take on the trip
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Specific recommendations regarding luggage, dress, and important travel equipment
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Preflight and in-flight recommendations
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Arrival recommendations
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Ground transportation recommendations
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Hotel recommendations
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Daily security planning on the road
Criminal and Terrorist Profiles
Victims and Victimology
Developing the Survival Mindset
The hostage situation-what to do and what you shouldn't do
Length: Four hours
Cost: $1,500 plus expenses
NOTICE: The course is not designed to be a physical self-defense course. However, participants in the program may be jostled during certain role-playing episodes and, at times, vulgar and rough language will be used. This is due to the use of scenario based training techniques so as to provide a life-like training experience.
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This course is designed primarily for law enforcement and/or security personnel who have responsibility for providing protection to government and business leaders and/or individuals who are likely targets of stalkers and/or assassins. In this seminar participants will learn the skills necessary to profile and develop risk of violence estimates in these types of situations.
Topics include:
Applying the model
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Presentation of the Risk of Violence Assessment Questionnaire (RVAQ) and Coding Sheet
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Discussion of how and where to obtain the data (via subject interviews, what questions to ask, etc.) so as to complete the RVAQ
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Discussion of actual cases upon which the seminar leader has consulted
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How to communicate the risk estimate to relevant decision-makers
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Some ideas about managing the risk of violence in identified target individuals
Some special issues
Length: Four hours
Cost: $1500 plus expenses
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CRISIS NEGOTIATION
This course will thoroughly cover the fundamentals of Law Enforcement Crisis (Hostage) Negotiation, and is suitable for new negotiators, as well as those negotiators who desire a refresher course or whose original training took place some years ago.
Topics include:
Fundamentals of Crisis Negotiation
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Philosophy of law enforcement crisis negotiation
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Assessing hostage and non-hostage situations
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Active listening techniques
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Necessary elements for successful negotiation
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What items are generally negotiable?
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Responding to deadlines and demands
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Overview of the Stockholm Syndrome
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Indicators of negotiation progress
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Face to face considerations
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Non-response situations
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Media issues
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Legal issues in crisis negotiation
The Tactical Role of the Negotiator
Use of Third Party Intermediaries
Negotiation Team Protocols and Procedures
Length: Three days (24 hours)
Cost: To be negotiated
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This seminar is designed for the experienced law enforcement negotiator. The content will be customized to meet the interests of the participants. The students will participate in in-depth discussions of selected topics, and case studies of high profile incidents.
Possible topics/incidents include:
High Risk Factors and the Action Criteria
Placing the Stockholm Syndrome in Perspective
Use of Mental Health Professionals as a Consultant to the Negotiation Team
Negotiating with the Adolescent Hostage Taker
The Tactical Role of the Negotiator
Negotiation Operations Center (NOC) Procedures
Other Topics as Requested by Participants
Length: Two or three days (16/24 hours)
Cost: To be negotiated
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This course will review the fundamentals of Law Enforcement Crisis (Hostage) Negotiation, and is suitable for persons who are, or will be, in the position of on-scene commander during a hostage/barricade incident. The course will use PowerPoint presentation and videos to illustrate various lessons learned from past incidents.
Topics include:
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Identifying Hostage versus Non-Hostage Incidents
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Negotiation Techniques for Hostage versus Non-Hostage Incidents
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Decision Making Criteria: The Action Imperative and the Action Criteria
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The Four Typical Types of Hostage Takers
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General Guidelines for Negotiation
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The Effects of Time
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What things are generally "negotiable"
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Negotiation Operations Center (NOC) setup and protocol
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Indicators of Negotiation Progress
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Negotiation Team Interface with SWAT
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Use of Third Party Intermediaries
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The decision to deviate from usual guidelines
Length: One day (8 hours)
Cost: To be negotiated
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This half to full day course will cover the fundamentals of Law Enforcement Crisis (Hostage) Negotiation, and is suitable for law enforcement officers who may be the first responder to a hostage or barricade incident, as well as 911 operators and dispatchers.
Topics include:
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Hostage versus Non-Hostage Situations
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Overview of Abnormal Psychology for First Responders
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Crisis Intervention Techniques
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Suicide Intervention Techniques
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Active Listening Skills
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Responding to Demands and Deadlines
Length: One-half to one day (4 - 8 hours)
Cost: To be negotiated
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This three-day course will thoroughly cover the fundamentals of Law Enforcement Crisis (Hostage) Negotiation, and is suitable for mental health professionals who are or may serve as a mental health consultant to a law enforcement negotiation team.
Topics include:
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Overview of Crisis and Suicide Intervention Techniques and Active Listening Skills
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Overview of Abnormal Psychology for Crisis Negotiators
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Fundamentals of Crisis Negotiation
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Philosophy of law enforcement crisis negotiation
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Assessing hostage and non-hostage situations
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Active listening techniques
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Necessary elements for successful negotiation
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What items are generally negotiable?
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Responding to deadlines and demands
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Overview of the Stockholm Syndrome
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Indicators of negotiation progress
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Face to face considerations
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Non-response situations
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Media issues
The Tactical Role of the Negotiator
Use of Third Party Intermediaries
Negotiation Team Protocols and Procedures
Length: Three days (24 hours)
Cost: To be negotiated
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